Privacy Policy

Privacy Policy

1. Introduction

Snap GSM respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us in-store or through our website.

By using our services, you agree to the practices described below.

2. Data Controller

The data controller is Snap GSM, headquartered at Bulevardul 21 Decembrie 1989, nr. 40, ap. 3, Cluj-Napoca, Romania.

For any questions regarding personal data, please contact us at: office@snapgsm.ro.

3. What Data We Collect

We may collect the following categories of personal data:

  • Contact details: name, phone number, email address
  • Device information: phone model, IMEI, reported issues
  • Billing and payment data (when applicable)
  • Communication records (messages, emails)
  • Website usage data (IP address, browser type, cookies)
  • We only collect what is necessary to provide our services or respond to your requests.

4. Why We Collect Your Data

We process your personal data for the following purposes:

  • To perform and manage repair services or product orders
  • To contact you regarding service status or follow-up
  • To issue invoices or receipts
  • To comply with legal obligations (e.g., tax reporting)
  • To improve our services and website
  • For security and fraud prevention

5. Legal Basis for Processing

We process data based on:

  • Your consent (e.g. for marketing or cookies)
  • Contractual necessity (to fulfill a service or sale)
  • Legal obligations
  • Our legitimate interest (e.g. service improvement, security)

6. How We Store and Protect Your Data

Your data is securely stored in password-protected systems. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, or loss.

We do not keep personal data longer than necessary. Retention periods vary depending on the type of data and applicable law.

7. Sharing Your Data

We do not sell or rent your data. We may share your data with:

  • Payment processors (for card transactions)
  • Couriers (for wristband or accessory delivery)
  • Legal or regulatory authorities (only when required)

All third parties are required to respect data confidentiality and comply with GDPR.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Object to or restrict processing
  • Withdraw consent at any time
  • File a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP)

To exercise your rights, contact us at office@snapgsm.ro.

9. Cookies and Analytics

Our website may use cookies to enhance functionality and collect anonymous statistics. You can manage cookie settings through your browser or consent banner.

10. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will always be available on our website.